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Corrupted incident received

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I need a solution

Hi all Experts,

Is there any one can give me some ways to fix this problems? I had tried to follow up some earlier articles but I didn't succeed to fix it.

Thanks for your help.

P/s: DLP version: 14.

General
TypeWarning TimeMay 17, 2016 2:31:24 PM
ServerEnforce Server Host127.0.0.1
Message
Code1802
SummaryCorrupted incident received
DetailA corrupted incident was received, and renamed to C:\Vontu\Protect\incidents\l1463469555584.idc_1463470215115.idc.1463470284549.bad
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